Terms & Conditions


By using this website, you agree to our Terms of Use. These Terms may change or updated at any time so please check back regularly. We do not represent or warrant that the information on our website is accurate and we reserve the right to correct any errors or omissions, and to change or update any information without prior notice.

London Goods is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Whilst all care is taken when inputting data, pricing and product availability on the website, in the event a product is listed at an incorrect price or with incorrect information due to typing or data error, Butter Goods shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.


Customers are responsible for inspecting the goods for fault and notifying London Goods within 7 days of receiving the goods should there be a fault.  Items to be returned must be in perfect, original condition. London Goods must receive the returned item within 10 days of Return Being organised through Customer services.
Do NOT send any returns to London Goods prior to speaking to a Customer Service staff.  You must be issued a Returns Number prior to sending any goods.  Packages sent without first contacting us will NOT be accepted.

For any returned items, you will NOT be refunded the original cost of shipping, and you are responsible for the cost of the return shipping back to our postage address.  We strongly recommend using Royal Mail, recorded delivery as London Goods will not be responsible for any items lost or damaged in transit.

WARRANTYWarranty will be dealt with on a case by case basis.  As a general rule, all products are covered with a 30 day warranty for any manufacturing faults, which covers any component or structure of the item being faulty, or not as described.  Pictures will be required prior to any Return Authorisation can be issued.London Goods will not be responsible for any faults or damage caused by misuse or failure to follow care instructions.
NO RETURNS CAN BE ACCEPTED ON SALE ITEMS – All sales on Sale or Discounted items are final and cannot be returned, unless there is a manufacturing fault.


If you wish to cancel an order, please contact us immediately on orders@buttergoods.com, orders can only be cancelled if London Goods is contacted prior to shipping.  There after, customers must follow the Returns policy.